The heart of CEL Solicitors beats with a collective promise; to stand by you, offering clear guidance and unwavering support through every step of the way.
This is our story.
The heart of CEL Solicitors beats with a collective promise; to stand by you, offering clear guidance and unwavering support through every step of the way.
Created by husband-and-wife team Paul and Jessica Hampson, the firm began life in a small space at the Edward Pavilion on Liverpool’s Albert Dock — just 200 ft² with room for four desks. Today, we operate from 20 Chapel Street in Liverpool, in a custom-designed, state-of-the-art office spanning 15,000 ft² over two floors.
With a growing team of over 100 people — and room for twice that — we’ve built a workplace designed for collaboration, innovation and growth. Our space features dedicated training rooms, breakout areas, and even an on-site amphitheatre. It’s this blend of modern thinking and people-first culture that earned us the nickname the "Scouse Silicon Valley" in The Law Society Gazette.
Our growth has never been about size for size’s sake. It’s about our commitment to doing things differently — and better — for both our clients and our team.
We’re on a mission to become the UK’s most trusted law firm for people who don’t know where to turn when they’ve been wronged. We believe everyone deserves access to expert legal support — delivered with care, without judgment, and with complete transparency.
Our award-winning, UK-based team is here to listen, guide you through the process, and fight for the justice you deserve.
We invest in our team because they’re key to delivering exceptional service.
We embrace new technologies to improve our service and meet our clients’ needs.
We hold ourselves to the highest standards to deliver the best outcomes.
We’re thankful for the people we work with and the opportunity to make a difference.
At CEL Solicitors, we are guided by a clear set of principles that shape how we work, and operate as a firm. They remind us why we do what we do and keep us focused on delivering justice with compassion, care and integrity.
Innovation is a cornerstone of how we work at CEL Solicitors. We were the first UK law firm to market fraud and scam claims nationwide — launching TV, radio and digital campaigns to raise awareness and help more victims access justice.
As the demand for our services has grown, so too has our investment in forward-thinking solutions. We’ve embraced cutting-edge tools like Chainalysis to help trace cryptocurrency transactions and support victims of crypto-related fraud — enabling us to respond to emerging threats and provide expert legal support when it’s needed most.
CEL Solicitors is proud to be ranked the UK’s #1 consumer law firm on Review Solicitors, with over 10,000 five-star reviews and a leading position on Trustpilot for civil litigation.
Our specialist teams support clients across a wide range of legal services, including:
We’re especially proud of our Fraud & Scam team — named ‘Outstanding Team’ by the Liverpool Law Society — which has helped over 8,000 victims recover more than £120 million in lost funds. According to the Financial Ombudsman Service, CEL Solicitors is the largest consumer law firm in the UK by complaint volume, showing the level of trust thousands of people place in us every year.
Our work has been recognised with multiple accreditations and awards. We hold:
Lexcel accreditation, the Law Society’s mark of excellence in practice management
Cyber Essentials & Cyber Essentials Plus, ensuring rigorous digital security standards
